EdenLily Guide
Frequently Asked Questions
Frequently Asked Questions
Ordering & Products
What is Eden Lily?
Eden Lily Jewellery creates personalised laser-engraved jewellery and handmade pieces designed to celebrate people, memories and meaningful moments.
Our collection includes personalised necklaces, engraved keepsakes and handmade cord bracelets, with a variety of colours, beads and charm designs.
Depending on the jewellery you choose, personalisation options may include names, initials, dates, birthstones, engraved charms and colour combinations.
Selected pieces can also feature our unique QR technology, connecting your jewellery to a personal Memory Page, Biography, Medical Details page or Forwarding Link.
Whether you're celebrating someone special, remembering a loved one or simply treating yourself, every Eden Lily piece is created with care.
Can I personalise my jewellery?
Yes! Many of our jewellery designs offer personalisation options, allowing you to create something meaningful and unique.
Depending on the design, these may include:
Names and initials
Important dates
Ages and numbers
Short messages
Birthstones
Additional engraved charms
Cord and bead colours
Our handmade cord bracelets also offer different customisation options, with selected designs allowing you to choose your favourite colours and bead combinations.
Not every product offers the same options, so please check the individual listing for available choices and character limits.
Do you sell handmade bracelets?
Yes! Alongside our personalised necklaces, we have a growing collection of handmade cord bracelets.
Our bracelets feature different cord colours, decorative beads and handmade knotting techniques.
Some designs include charms, while others focus on beautiful colour combinations and bead details.
Selected bracelets may also offer personalised engraved charms featuring a name or initial.
Each product listing explains the available colours, bead choices, charms and sizing options.
Can I choose the cord and bead colours?
Yes! Many of our handmade cord bracelets allow you to choose your preferred cord and bead colours.
Some designs feature fixed decorative beads that form part of the bracelet, while others allow you to customise selected beads.
Certain bracelets may offer a choice of more than one cord or bead colour.
The available options will always be shown on the individual product page.
Do all your bracelets include charms?
No. Not every handmade cord bracelet includes a charm.
Some designs feature decorative charms such as hearts or paw prints, while others are designed without charms to highlight the beads, colours and handmade knotting.
Where a charm is included, this will be shown in the product photographs and description.
Selected designs may also offer personalised engraving.
Can I have a name or initial engraved on a bracelet charm?
Selected bracelet designs offer personalised engraved charms.
Depending on the charm size, you may be able to add a name, initial or short engraving.
As some charms are quite small, the number of characters we can engrave may be limited to ensure the finished design remains clear and readable.
Please check the individual product page for available engraving options.
What materials are your jewellery pieces made from?
Our personalised necklace collection includes stainless steel jewellery in silver and gold-tone finishes.
Selected necklaces may offer additional chain options, including 925 sterling silver.
Our handmade cord bracelets are created using jewellery-making cord, decorative beads and other components selected for each design.
Materials, finishes and fastening styles vary depending on the product.
Please check the individual listing for full details.
What can I have engraved?
Engraving options depend on the size and design of your chosen jewellery.
Popular choices include:
Names
Initials
Dates
Ages
Numbers
Coordinates
Short messages
Smaller jewellery pieces and charms may have more limited engraving space.
Each product page explains the available personalisation options and character limits.
Please double-check all names, spelling and dates before ordering, as we engrave your jewellery using the information provided.
Do you offer birthstones?
Yes! Selected Eden Lily jewellery designs can be personalised with a birthstone.
You might choose a stone representing your own birth month, a loved one's birthday or simply a colour that holds special meaning.
Available birthstone options will be shown on the individual product page.
Can I add an extra personalised charm?
Selected necklace designs offer additional personalised charms.
Depending on the design, these may feature another name, initial, number or short engraving.
Some handmade bracelets may also offer personalised charm options.
Additional charms are not available on every design, so please check the product listing before ordering.
What chain lengths are available?
Chain lengths vary depending on the necklace.
Many of our current designs are available in:
45cm
50cm
55cm
Please check the individual product page for the exact lengths and chain materials available.
How do I choose the right chain length?
A shorter chain generally positions the pendant higher on the chest, while a longer chain creates a lower, more relaxed fit.
Where available:
45cm — A classic shorter fit.
50cm — A versatile everyday length.
55cm — A slightly longer fit, ideal for layering.
Everyone is different, so the same chain length may sit differently depending on the person wearing it.
Are your handmade cord bracelets adjustable?
Some of our handmade cord bracelets feature adjustable sliding closures, allowing you to loosen or tighten the bracelet for a comfortable fit.
Other designs may use clasps or extension chains.
As fastening styles and finished measurements vary, please check the sizing information on the individual product page before ordering.
If you're unsure which size to choose, please contact us before placing your order.
Do you offer gift wrapping?
Yes! Gift wrapping and presentation boxes are available on selected jewellery designs for an additional charge.
Where available, you can select this option before adding your jewellery to your basket.
You may also be able to include a personal gift message.
QR Jewellery & Memory Pages
What is QR jewellery?
QR jewellery is personalised jewellery featuring a unique QR code permanently laser engraved onto the piece.
When scanned using a compatible smartphone, the code opens a personal online page or chosen web link.
This allows your jewellery to hold more than just a traditional engraving.
From treasured photographs and special memories to meaningful stories, QR jewellery creates a connection between something you wear and the moments that matter most.
What can my QR code link to?
Our QR jewellery currently supports four page types:
Memory Page — Keep treasured photographs and special moments together.
Biography — Share someone's story or preserve meaningful information about their life.
Medical Details — Store selected medical or emergency contact information.
Forwarding Link — Direct the QR code to another website or online destination.
You can manage your QR page through your Eden Lily account.
What is a Memory Page?
A Memory Page is a personal online space where you can bring together photographs and meaningful moments.
You could use it to remember a loved one or beloved pet, celebrate birthdays, anniversaries and weddings, or preserve favourite family memories.
A standard Eden Lily Memory Page currently includes space for up to 40 photographs.
Additional storage options are available if you need more space.
What is a Biography page?
A Biography page allows you to tell someone's story in your own words.
It can be used for personal biographies, family histories, memorial tributes or other meaningful stories.
It's a lovely way to keep important details and memories connected to a special piece of jewellery.
What is the Medical Details page?
The Medical Details page allows you to store information that you choose to make accessible through your QR code.
This may include:
Allergies
Medical conditions
Blood type
Emergency contact details
Please review your privacy settings carefully before adding sensitive personal or medical information.
This feature is intended to provide supplementary information and should not replace recognised medical identification or emergency services.
What is a Forwarding Link?
A Forwarding Link allows your QR code to direct someone to another website or online page.
For example, you could link to:
A wedding website
A charity page
A social media profile
An online photo gallery
A personal website
It's a simple way to connect your jewellery to something meaningful online.
How do I set up my QR page?
Setting up your QR jewellery is simple.
1. Scan your jewellery
Use your smartphone camera to scan the engraved QR code.
2. Log in or create an account
Create your free Eden Lily account or log in to your existing account.
3. Claim your QR page
Follow the instructions to claim the QR code connected to your jewellery.
4. Add your information
Choose your page type, upload photographs where supported and add your chosen information.
5. Manage your page
Update your content and privacy settings whenever you need to through your Eden Lily account.
Can I change my QR page later?
Yes!
You can log into your Eden Lily account and update your page as your needs change.
You can edit information, manage photographs and change the page type connected to your QR code.
Your engraved QR code stays the same, so you don't need to replace your jewellery when updating your page.
Can other people add photos to my Memory Page?
Yes, if you choose to enable visitor photo uploads.
When this feature is enabled, people who scan your QR jewellery can contribute photographs to your Memory Page.
Visitor uploads count towards the available photo storage on your page.
You remain responsible for managing the content connected to your account.
How many photos can I upload?
A standard Eden Lily Memory Page currently allows up to 40 photographs.
If you need additional space, storage upgrades are available through your Eden Lily account.
How long is my QR page stored?
Your standard Eden Lily QR page has no fixed expiry date and no renewal fees.
There is no annual subscription required to keep your standard QR page active.
Your page remains available for as long as your Eden Lily account remains active and we continue to operate the service.
You can manage or delete your content through your account at any time.
We will not remove your QR page simply because a set period of time has passed.
For more information, please read our QR & Memory Page Storage Policy.
Is my QR page private?
You can choose the privacy settings that best suit your page.
Depending on the page type, available options may include:
Public access
PIN-protected access
Owner-only access
Please choose the setting that is appropriate for the information you wish to share.
Remember that anyone with access to your jewellery's QR code may be able to view information according to the privacy settings you select.
What happens if my QR code won't scan?
If you're having trouble scanning your jewellery, try the following:
Gently clean the engraved QR area using a soft cloth.
Make sure you're scanning in good lighting.
Hold your smartphone steady and allow the camera to focus.
Try adjusting the distance between your phone and the QR code.
If you're still experiencing problems, please contact us and we'll be happy to help.
Jewellery Care
How should I care for my jewellery?
To keep your Eden Lily jewellery looking its best, we recommend:
Removing jewellery before showering, swimming or exercising.
Avoiding direct contact with perfume, hairspray and harsh cleaning products.
Gently cleaning metal jewellery with a soft cloth.
Storing jewellery somewhere clean and dry when not in use.
For handmade cord bracelets, we also recommend avoiding prolonged exposure to water, which may affect the cord, beads and overall appearance over time.
Avoid pulling adjustable closures too firmly, as this may damage the knotting.
Delivery, Returns & Orders
How long does my order take?
As our jewellery is handmade, personalised or engraved to order, our standard production time is 3–5 working days before dispatch.
Once your jewellery has been prepared, delivery times depend on the shipping service selected.
For UK orders, Royal Mail Tracked 48 generally aims to deliver within 2–3 working days after dispatch.
A Rush Order option may be available on selected products for faster production.
Please remember that production and delivery are separate stages.
How much is UK delivery?
Our current UK delivery options include:
Royal Mail Tracked 48 — £2.99
For smaller parcels, including orders containing up to two standard cord bracelets.
Royal Mail Tracked 48 — £3.99
For larger parcels or orders requiring additional packaging.
Royal Mail Tracked 24 — £5.99
Estimated delivery within 1–2 working days after dispatch.
Royal Mail Special Delivery — £8.99
Next-working-day delivery by 1pm after dispatch, subject to Royal Mail's service terms and availability.
We also offer FREE standard UK delivery on qualifying orders of £30 or more.
Your final postage cost will be calculated automatically at checkout.
Can I order more than one bracelet without paying extra postage?
Yes!
Our £2.99 tracked delivery option covers up to two standard cord bracelets in one order.
That means you can add a second bracelet without paying any additional postage.
Larger orders or those requiring additional packaging may be charged £3.99 for standard tracked delivery.
The correct postage cost will be displayed at checkout.
Do you offer Rush Orders?
Yes, on selected products.
Where available, our Rush Order option prioritises the production of your jewellery, aiming for dispatch within 24 hours.
Please note that Rush Order speeds up production only and does not change your chosen Royal Mail delivery service.
Availability will be displayed on the individual product page.
Can I return personalised jewellery?
As personalised jewellery is created specifically for you, items made to your individual specifications may be exempt from the usual change-of-mind cancellation rights.
However, this does not affect your statutory rights if an item is faulty, damaged or not as described.
Please check our Returns & Refunds Policy for full details.
Can I return a standard handmade bracelet?
For standard, non-personalised bracelets, UK customers generally have the right to cancel an online purchase within 14 days of receiving their order, subject to applicable legal exceptions.
Please contact us if you wish to arrange a return.
Personalised or individually customised bracelets may be subject to different cancellation rules.
Your statutory rights remain unaffected if your order is faulty or not as described.
For full details, please read our Returns & Refunds Policy.
Do you deliver outside the UK?
International delivery may be available to selected destinations.
Please check our Shipping & Delivery page or the options displayed at checkout for current destinations, prices and delivery estimates.
International orders may be subject to customs charges, import duties or local taxes, depending on the destination.
Contact Eden Lily
How can I contact Eden Lily?
If you have any questions about our jewellery, personalisation options, delivery, an existing order or your QR memory page, we're always happy to help.
You can contact us at:
Please include your order number if your enquiry relates to an existing purchase.
Thank you for supporting Eden Lily Jewellery.
Memories you can wear. Stories you can share.