Frequently Asked Questions

Ordering & Products

What is EdenLily?

EdenLily creates personalised laser-engraved jewellery designed to celebrate people, memories and meaningful moments.

Our current collection focuses on personalised necklaces, with options including names, initials, dates, birthstones and additional charms depending on the design.

Selected pieces can also include a QR code linking to a digital Memory Page, Biography, Medical Details page or Forwarding Link.

Can I personalise my jewellery?

Yes. Personalisation options vary depending on the design you choose.

These can include names, initials, dates, ages, numbers and short messages.

Selected designs may also allow you to add birthstones, additional personalised charms or a QR-linked page.

The available options and character limits are shown on each individual product page.

What materials are your necklaces made from?

Our current jewellery collection includes stainless steel pieces in silver and gold-tone finishes.

Selected necklaces may also offer additional chain options, including 925 sterling silver.

Please check the individual product page for the exact materials and options available for each design.

What can I have engraved?

This depends on the size and design of the jewellery, but popular choices include:

Names
Initials
Dates
Ages
Numbers
Coordinates
Short messages

Each product page will show the personalisation options and any character limits.

Please double-check names, spelling and dates before placing your order, as your jewellery will be engraved using the information you provide.

Do you offer birthstones?

Yes. Selected EdenLily designs can be personalised with a birthstone.

You can choose a stone to represent the recipient's birth month, a child's birth month or simply a colour that has a special meaning.

Available options will be shown on the individual product page.

Can I add an extra personalised charm?

Selected necklace designs allow you to add additional personalised charms.

These can be used for another name, initial, number or other short engraving depending on the design.

Please check the product page to see which additional options are available.

What chain lengths are available?

Chain options vary depending on the necklace.

Many of our current designs are available in 45cm, 50cm and 55cm lengths.

Please check the individual product page for the exact chain lengths and materials available.

How do I choose the right chain length?

A shorter chain will usually position the pendant higher on the chest, while a longer chain gives a lower, more relaxed fit.

Where available:

45cm gives a classic shorter fit.

50cm is a versatile everyday length.

55cm gives a slightly longer fit and can work well for layering.

Everyone is different, so the same chain length may sit differently depending on the person wearing it.

Do you offer gift wrapping?

Yes. Gift wrapping and a presentation box are available on selected products for an additional charge.

Where available, simply select the gift-wrap option before adding your jewellery to your basket.

You can also add a personal gift message.

What is QR jewellery?

Selected EdenLily jewellery can include a unique QR code laser engraved onto the piece.

When scanned with a compatible smartphone, the QR code opens a digital page connected to that individual piece of jewellery.

This allows your jewellery to hold much more than can fit into a traditional engraving.

What can my QR code link to?

You can currently choose from four page types:

Memory Page

Biography

Medical Details

Forwarding Link

You can manage your QR page through your EdenLily account.

What is a Memory Page?

A Memory Page allows you to create events and upload photographs connected to important moments.

You could use it for birthdays, holidays, family memories, weddings, memorials or anything else you would like to keep together.

A standard Memory Page currently includes space for up to 40 photographs.

Additional storage options are available if you need more space.

What is a Biography page?

A Biography page gives you space to tell someone's story.

It can be used for a personal biography, family history, memorial tribute or any other story you would like connected to the jewellery.

What is the Medical Details page?

The Medical Details page allows you to store important information that you choose to make accessible through the QR code.

This may include details such as allergies, medical conditions, blood type and emergency contact information.

Always review your privacy settings carefully when adding personal or medical information.

What is a Forwarding Link?

A Forwarding Link sends anyone scanning the QR code directly to another web address.

This could be a wedding website, charity page, social profile, online gallery or another webpage of your choice.

How do I set up my QR page?

When you receive your QR jewellery, scan the code using a compatible smartphone camera.

You can then create a free EdenLily account or log into an existing account and claim your QR page.

Once claimed, you can choose your page type, add your information and manage your privacy settings.

Can I change my QR page later?

Yes.

You can log into your EdenLily account and update your page as your needs change.

You can edit your information and change the type of page connected to your QR code.

Can other people add photos to my Memory Page?

Yes, if you choose to enable visitor photo uploads.

When this feature is turned on, people who scan your QR jewellery can contribute photographs to your Memory Page.

Visitor-uploaded photographs count towards the available photo storage on your page.

You remain responsible for managing the content connected to your account.

How many photos can I upload?

A standard EdenLily Memory Page currently includes space for up to 40 photographs.

If you need more space, additional storage options are available through your EdenLily account.

How long is my QR page stored?

Your initial QR page storage period is 24 months from the date the page is first claimed.

Before the storage period ends, renewal reminders are sent to the email address registered to the account.

The page can then be renewed for additional 12-month periods.

Please see our QR & Memory Page Storage Policy for full details.

Is my QR page private?

You can choose the privacy setting that best suits your page.

Available options may include public access, PIN protection and owner-only access.

Think carefully about the information you add and choose the privacy level that is appropriate for your page.

What happens if my QR code will not scan?

First, gently clean the QR area with a soft cloth and make sure you are scanning it in good lighting.

Hold your phone steady and allow the camera a moment to focus.

If you continue to have problems, please contact EdenLily for help.

How should I care for my jewellery?

We recommend removing your jewellery before showering, swimming, exercising or using household cleaning products.

Try to avoid direct contact with perfume, hairspray and harsh chemicals.

Use a soft cloth to gently clean your jewellery and store it somewhere dry when it is not being worn.

Can I return personalised jewellery?

Because personalised jewellery is made specifically for you, returns and cancellations may be limited once production has started.

Please check our Returns & Refunds information before ordering for full details.

If there is a problem with your order, please contact us and we will be happy to help.

How long does my order take?

Personalised jewellery needs to be engraved and prepared before dispatch.

Production and delivery times can vary, so please check our current Shipping & Delivery information before placing your order, particularly if you are buying for a specific date or occasion.

Do you deliver outside the UK?

International delivery options may be available.

Please check our Shipping & Delivery page for the latest destinations, delivery charges and estimated times.

International customers may also be responsible for any customs charges, duties or local taxes that apply.

How can I contact EdenLily?

If you have a question about a product, personalisation, an existing order or your QR page, please contact us through the details provided on the EdenLily website.

We're always happy to help.