EdenLily Guide
Shipping Information
Shipping Information
How It Works
Every Eden Lily piece is carefully handmade, personalised or laser engraved to order, so there are two stages to receiving your jewellery:
Production — We carefully create, engrave and prepare your jewellery. Our standard production time is 3–5 working days, or within 24 hours where our Rush Order option is available.
Delivery — Once your jewellery is ready, we carefully package and dispatch it. Delivery estimates begin from the date of dispatch, not the date you place your order.
Working days do not include weekends or UK bank holidays.
UK Delivery Options
All UK orders are carefully packaged and sent using Royal Mail tracked delivery.
Royal Mail Tracked 48 — £2.99
For smaller parcels, including orders containing up to two standard cord bracelets.
Estimated delivery: 2–3 working days after dispatch.
Royal Mail Tracked 48 — £3.99
For larger parcels or orders requiring additional packaging.
Estimated delivery: 2–3 working days after dispatch.
Royal Mail Tracked 24 — £5.99
Estimated delivery: 1–2 working days after dispatch.
Royal Mail Special Delivery — £8.99
Estimated delivery: Next working day by 1pm after dispatch, subject to Royal Mail's service terms and availability.
All delivery estimates begin once your order has been dispatched. Tracking information will be provided by email.
Your available delivery options and final postage costs are calculated automatically at checkout.
Save on Delivery When Buying More Than One Bracelet
Our £2.99 delivery option covers up to two standard cord bracelets in one order.
Why not treat yourself and someone special? Add a second bracelet without paying any extra postage!
For larger orders or items requiring additional packaging, standard delivery is £3.99.
The correct postage charge will be calculated automatically at checkout.
Free UK Delivery
Enjoy FREE standard UK delivery on orders over £30.
Free standard delivery is automatically applied to qualifying orders at checkout.
Upgraded delivery services, including Royal Mail Tracked 24 and Special Delivery, are charged separately.
Need Your Order Sooner?
If you're ordering jewellery for a special occasion, you may be able to add our Rush Order option.
Where available, Rush Order prioritises the creation of your jewellery, with dispatch within 24 hours of payment being received.
Please remember that Rush Order speeds up production, not delivery.
For the quickest available service, you can combine Rush Order with an upgraded UK delivery option.
International Delivery
We ship to selected international destinations.
Europe — From £7.99
Estimated delivery: 5–10 working days after dispatch.
USA & Canada — From £9.99
Estimated delivery: 7–14 working days after dispatch.
Rest of World — From £12.99
Estimated delivery: 10–21 working days after dispatch.
International delivery estimates begin from dispatch and may vary depending on local postal services and customs processing.
Available delivery options and final postage costs will be displayed at checkout.
Customs, Import Duties & Taxes
International orders may be subject to customs charges, import duties or local taxes.
Where these charges are not collected at checkout, they may be payable by the recipient.
We recommend checking your country's import requirements before ordering.
Customs processing may occasionally cause delivery delays.
Tracking Your Order
All UK orders are sent using Royal Mail tracked services.
Once your jewellery has been dispatched, you'll receive an email containing your tracking information so you can follow your parcel's journey.
Need Help?
If you have any questions about delivery or an existing order, please contact us at hello@edenlily.co.uk, including your order number where possible.
We're always happy to help.
Memories you can wear.
Stories you can share.