QR & Memory Page Storage Policy

This policy explains how EdenLily manages the digital content stored on QR-linked pages (Memory Pages, Biographies, Medical Details and Forwarding Links) associated with EdenLily jewellery. It should be read alongside our Privacy Policy and Terms & Conditions.

1. What Is a QR Page?

When you purchase any eligible EdenLily piece with a QR code add-on, a unique UUID-based URL is permanently laser-engraved into your jewellery. When that QR code is scanned for the first time, the recipient claims the page and chooses one of four page types:

• Memory Page — a private photo album organised by events/dates
• Biography — a life story / tribute page
• Medical Details — allergies, conditions, blood type, emergency contacts
• Forwarding Link — a silent redirect to any URL

2. Photo Quota

Each QR memory page includes a base allowance of 40 photographs across all events. This covers the standard use case of a personal memory album. Photos must be uploaded in a supported format (JPEG, PNG or WebP) and are automatically resized and compressed on upload. The maximum file size per upload is 10 MB before compression.

Forwarding Link, Biography and Medical Details page types do not use the photo quota, as they do not host image files.

3. Extra Storage

If you need more than 40 photos you can purchase additional storage at any time from your dashboard. Extra storage is sold in increments and will be available for purchase within the account settings. Pricing is displayed at the point of purchase and is subject to change for new purchases (but not for already-purchased storage).

4. How Long Your Page Is Kept

The QR page included with your jewellery has no fixed expiry and no renewal fee. We keep it online for as long as you keep your EdenLily account and we continue to operate the service (see section 10 for what happens if the service is ever discontinued).

You can delete individual content, your whole page, or your account at any time from your dashboard. We will never remove your page simply because time has passed.

5. Extra Storage Upgrades

Paid photo-storage upgrades are one-off payments covering 12 months from the date of purchase. They increase the number of photographs your page can hold above the included allowance.

We will email the registered account address 30 days and 7 days before an upgrade period ends. You can renew at any time — before or after the upgrade ends — and renewing keeps all existing content, settings and privacy preferences intact.

6. When a Storage Upgrade Ends

If a storage upgrade is not renewed, your page stays online and nothing is deleted automatically. The page simply reverts to the included photo quota, which means:

• Photographs already stored above the included quota remain stored and visible.
• You will not be able to upload further photographs until you are back within the included quota — either by deleting some photos or by renewing the upgrade.
• Biography text, medical details and forwarding links are unaffected, as they do not use the photo quota.

We never delete your page or photos because an upgrade has ended.

7. Transferring a QR Page

The QR page belongs to the account that first claimed it. If you wish to transfer ownership — for example, if the jewellery is re-gifted — please contact us at hello@edenlily.co.uk. Transfers are handled manually and are subject to verification.

8. Privacy & Security of Stored Content

• Photos and page content are stored on our hosting infrastructure in the United Kingdom. All data is encrypted in transit (HTTPS).
• Medical Details pages default to “Owner Only” privacy. We strongly recommend keeping medical pages in this mode unless you specifically need first responders to be able to access them. Emergency information is only visible to first responders if you deliberately set the page to Public during setup or in your dashboard.
• You can delete individual photos, events or your entire page at any time from your dashboard. Deleted content is removed immediately and cannot be recovered.
• Visitor-uploaded photos (when the feature is enabled) are stored under your page quota and subject to the same storage and deletion rules as owner-uploaded photos.

9. Service Availability

EdenLily makes reasonable efforts to keep QR pages available at all times, but does not guarantee 100% uptime. Planned maintenance will be communicated in advance where possible. EdenLily is not liable for temporary unavailability of QR pages, provided this does not constitute a prolonged or repeated failure to provide the service.

10. Discontinuation of Service

In the unlikely event that EdenLily discontinues the QR page hosting service, we will provide a minimum of 12 months’ notice by email, during which time you will be able to download all your content. We will issue a pro-rata refund for any prepaid storage upgrade that covers the period after service termination.

11. Summary Table

12. Contact

For questions about your QR page, storage upgrades or content, email hello@edenlily.co.uk with your order number or account email address.