EdenLily Guide
Shipping & Delivery
Shipping & Delivery
Every Eden Lily piece is carefully handmade, personalised or laser engraved to order. Please allow a little time for us to create and prepare your jewellery before it is dispatched.
Below you'll find our current production times, delivery options and everything you need to know about receiving your order.
Production Time
Our standard production time is 3–5 working days before dispatch.
As many of our pieces are handmade or personalised specifically for you, production times may be slightly longer during particularly busy periods such as Christmas, Valentine's Day and Mother's Day.
Working days do not include weekends or UK bank holidays.
Need It Sooner?
Where available, you can add our Rush Order option to your order.
Rush orders are prioritised and dispatched within 24 hours of payment being received.
Please note that the Rush Order option speeds up production only. Your chosen delivery service begins once your order has been dispatched.
Rush Order availability will be shown on the individual product page.
UK Delivery
All UK orders are carefully packaged and sent using Royal Mail.
Royal Mail Tracked 48 — From £2.99
£2.99 – Smaller parcels, including orders containing up to two standard cord bracelets.
£3.99 – Larger parcels or orders requiring additional packaging.
Estimated delivery: 2–3 working days after dispatch.
Buying more than one bracelet? You can add a second standard cord bracelet to your order without paying any extra postage!
Tracking information will be provided once your order has been dispatched.
Postage costs are automatically calculated at checkout based on your order.
Royal Mail Tracked 24 — £5.99
Estimated delivery: 1–2 working days after dispatch.
Tracking information will be provided once your order has been dispatched.
Royal Mail Special Delivery — £8.99
Designed for next-working-day delivery by 1pm after dispatch, subject to Royal Mail's service terms and availability.
Tracking information will be provided once your order has been dispatched.
Free UK Delivery
We offer FREE standard UK delivery on orders over £30.
Free delivery is automatically applied at checkout when your order qualifies.
From time to time, we may also run additional delivery promotions, so keep an eye on our website for any current offers.
International Delivery
We ship to many international destinations.
Current delivery rates are:
Europe
From £7.99
Estimated delivery: 5–10 working days after dispatch.
USA & Canada
From £9.99
Estimated delivery: 7–14 working days after dispatch.
Rest of World
From £12.99
Estimated delivery: 10–21 working days after dispatch.
International delivery times are estimates only.
Orders may occasionally take longer due to customs processing, local postal services or circumstances outside our control.
Your available delivery options and final shipping cost will be shown at checkout.
Customs, Import Duties & Taxes
Orders delivered outside the United Kingdom may be subject to customs charges, import duties, taxes or other fees imposed by the destination country.
Where these charges are not collected at checkout, they may be payable by the recipient in accordance with local regulations.
As customs rules vary between countries, we recommend checking your local requirements before ordering if you are unsure.
Order Tracking
Once your order has been dispatched, we'll send you an email containing your tracking information.
You can use this to follow the progress of your parcel.
If you have an Eden Lily account, you can also check the status of your order by logging into your account and viewing your orders.
Please Check Your Delivery Address
Please check your delivery address carefully before completing your order.
Once a parcel has been dispatched, we may not be able to change or redirect the delivery address.
If an incorrect or incomplete address causes your parcel to be returned to us, we will contact you to arrange redelivery.
Additional postage charges may apply where an order needs to be sent again because the address supplied at checkout was incorrect.
If you notice an error before your order has been dispatched, please contact us as soon as possible.
Missed Deliveries
If a delivery attempt is unsuccessful, the carrier will normally provide instructions explaining how to arrange redelivery or collection.
Please check your tracking information for the latest updates and instructions relating to your parcel.
International customers should follow the instructions provided by their local delivery service.
Delayed Parcels
Delivery estimates are provided as a guide, and occasional delays can happen.
If your parcel has not arrived within the expected delivery window:
Check your tracking information for the latest update.
Contact us if your order has not arrived when expected.
We'll investigate any delivery issues with the carrier and help resolve them.
Your statutory consumer rights are not affected by delivery delays.
Lost Parcels
If your parcel appears to be lost, please contact us.
We will investigate the delivery with the carrier and work with you to arrange an appropriate resolution, including a replacement or refund where required.
Please don't worry if tracking hasn't updated for a short period, as parcels can occasionally move through the delivery network without every stage being immediately reflected online.
Ordering for a Special Occasion?
If your jewellery is needed for a birthday, anniversary, wedding, Mother's Day, Christmas or another important date, please allow enough time for both production and delivery.
Remember that our standard 3–5 working day production time comes before the delivery time for your chosen postage service.
If available for your chosen product, our Rush Order option can be used to reduce the production time.
We recommend ordering as early as possible during busy gifting periods.
Questions About Your Delivery?
If you're unsure about delivery, need help with an existing order or think your parcel may be delayed, please get in touch with Eden Lily.
We'll be happy to help.
Memories you can wear.
Stories you can share.