Shipping & Delivery

Every Eden Lily piece is personalised and laser engraved to order, so please allow a little time for us to create your jewellery before it is dispatched.

Below you'll find our current production times, delivery options and everything you need to know about receiving your order.

Production Time

Our standard production time is 3–5 working days before dispatch.

As every personalised piece is created specifically for you, production times may be slightly longer during particularly busy periods such as Christmas, Valentine's Day and Mother's Day.

Working days do not include weekends or UK bank holidays.

Need It Sooner?

Where available, you can add our Rush Order option to your order.

Rush orders are prioritised and dispatched within 24 hours of payment being received.

Please note that the Rush Order option speeds up production only. Your chosen delivery service begins once your order has been dispatched.

Rush Order availability will be shown on the individual product page.

UK Delivery

Royal Mail Tracked 48 — £3.99

Estimated delivery: 2–3 working days after dispatch.

Tracking information will be provided once your order has been sent.

Royal Mail Tracked 24 — £5.99

Estimated delivery: 1–2 working days after dispatch.

Tracking information will be provided once your order has been sent.

Royal Mail Special Delivery — £8.99

Designed for next-working-day delivery by 1pm after dispatch, subject to Royal Mail's service terms and availability.

Tracking information will be provided once your order has been sent.

Free UK Delivery

We currently offer free standard UK delivery on orders over £30.

From time to time we may also run additional delivery promotions, so check the website for any current offers.

International Delivery

We ship to many international destinations.

Current delivery rates are:

Europe

From £7.99

Estimated delivery: 5–10 working days after dispatch.

USA & Canada

From £9.99

Estimated delivery: 7–14 working days after dispatch.

Rest of World

From £12.99

Estimated delivery: 10–21 working days after dispatch.

International delivery times are estimates only.

Orders may occasionally take longer due to customs processing, local postal services or circumstances outside our control.

Your available delivery options and final shipping cost will be shown at checkout.

Customs, Import Duties & Taxes

Orders delivered outside the United Kingdom may be subject to customs charges, import duties, taxes or other fees imposed by the destination country.

These charges are not included in EdenLily's product or delivery prices and are the responsibility of the recipient.

As customs rules vary between countries, we recommend checking your local requirements before ordering if you are unsure.

Order Tracking

Once your order has been dispatched, we'll send you an email containing your tracking information.

You can use this to follow the progress of your parcel.

If you have an EdenLily account, you can also check the status of your order by logging into your account and viewing your orders.

Please Check Your Delivery Address

Please check your delivery address carefully before completing your order.

Once a parcel has been dispatched, we may not be able to change or redirect the delivery address.

If an incorrect or incomplete address causes your parcel to be returned to us, we will contact you to arrange redelivery.

Additional postage charges may apply where an order needs to be sent again because the address supplied at checkout was incorrect.

If you notice an error before your order has been dispatched, please contact us as soon as possible.

Missed Deliveries

If a delivery attempt is unsuccessful, the carrier will normally provide instructions explaining how to arrange redelivery or collection.

Please check your tracking information for the latest updates and instructions relating to your parcel.

International customers should follow the instructions provided by their local delivery service.

Delayed Parcels

Delivery estimates are provided as a guide and occasional delays can happen.

If your parcel has not arrived within the expected delivery window:

Check your tracking information for the latest update.

Allow an additional 2–3 working days in case the carrier is experiencing delays.

If your order still hasn't arrived, please contact us and we'll help investigate it with the delivery provider.

Lost Parcels

If tracking indicates that your parcel may be lost, please contact us.

We will investigate the delivery with the carrier and work with you to resolve the issue.

Please do not worry if tracking has not updated for a short period, as parcels can occasionally move through the delivery network without every stage being immediately reflected online.

Ordering for a Special Occasion?

If your jewellery is needed for a birthday, anniversary, wedding, Mother's Day, Christmas or another important date, please allow enough time for both production and delivery.

Remember that our standard 3–5 working day production time comes before the delivery time for your chosen postage service.

If available for your chosen product, our Rush Order option can be used to reduce the production time.

We recommend ordering as early as possible during busy gifting periods.

Questions About Your Delivery?

If you're unsure about delivery, need help with an existing order or think your parcel may be delayed, please get in touch with EdenLily.

We'll be happy to help.

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